Our basic policy is to always be both nice and fair but we do have some important terms of business. We draw particular attention to our conditions around despatch - please read and understand these. 

 

Lead Times

Our lead times are based on the time it takes for us to despatch your order.  As the actual delivery is undertaken by a third party, we do not include this time and do not accept any liability or responsibility for delays that might occur during transit.  Of course, where an item is declared lost by our carriers or where it arrives damaged, we will replace it in accordance with your statutory rights. 

Hard Deadlines for Birthdays, Christmas etc.

We understand that our prints are often intended as gifts for birthdays, anniversaries, special occasions or Christmas gifts. Where possible, we will always do our best to despatch within time to allow for delivery by your required date. However, as we have outlined above, we don't control delivery and events can happen beyond our control that prevent delivery on a given day. We accept no responsibility where delivery does not take place by a required date. By using our service, you acknowledge and accept this condition and understand that the purchase of our goods is not conditional on their arrival to you or the intended recipient by a given date. 

Copyright

You confirm you have the right to use the image you want us to print or that you have permission to print it from the copyright holder.

 

Image Quality

It is your responsibility to provide us with an image that is worth printing. We will only flag up files that are low resolution.  We will not flag up other issues relating to quality such as bluriness, red eye, poor composition, camera shake etc.  If the file you have provided is of sufficient resolution to print, we will assume you are happy with all other aspects of the file.  If you want our opinion on a file, e-mail us before ordering. 

Gallery Wrap Finish

Where we think an image is not suitable for a gallery wrap - eg because the composition or crop is very tight and does not allow for a wrap, we will print with a white edge without consulting you.  We will never print a wrap where we think it degrades the final print.  

Cropping

Our site requires users to crop their images to the size they have selected.  If the image does not suit the pre-defined crop area, our advice is to select a different size that will fit your image better.  Where a user does not apply the crop area correctly, we will crop the file on your behalf without consultation. 

Colour Accuracy

We confirm that we our work flow is colour managed in order to produce a faithful and accurate reproduction of your photo.  However, colours may appear differently on our screens compared to yours so it is not possible to guarantee that we will print colours that match your screen - we can only print colours that match our screens.  We may also selectively edit and enhance an image for optimum reproduction on your chosen media type.  You accept and acknowledge these limitations and factors which may influence the final look of your printed image. 

Loss or Damage

No responsibility or liability is accepted by us for any loss or damage to original photos or digital images supplied to us by you for the production of your prints.  This clause also covers any loss or damage which may occur in the return delivery of your images. You acknowledge and agree to this. 

 

Photos of our Finished Prints

For the purposes of marketing our products and website, we may take a photo of the finished print we have made for you.  We may use this on our social media pages, in our blog or elsewhere on our site and/or in our e-mail communications with our customers. These photos are designed to illustrate the nature, quality and finish of our printed work and materials.   

Discount Codes & Offers

All discount codes, promotions and offers are made at our discretion and we reserve the right to withdraw them with no prior notice at any time. They are valid only for retail customers ordering through our website or app and will not be valid in-store, over the phone or by e-mail.  Promotional offers are never extended beyond their expiry date - please don't ask us to do this as we like to give everyone the same chance to take our offers up.  

Finally, we regret that we can't retrospectively refund you where you place an order without using a discount code. It creates a little too much accounting work down the line so please use discount codes at the time you order or keep it for your next order. 

Despatch - Not Delivery

We draw an important distinction between despatch and delivery.  We despatch your prints - we don't deliver them. All our lead times are based on despatch times.  Transit time will be extra and delays that occur in transit are outside of our control and thus we cannot accept any liability or responsibility for a delay between despatch and delivery. By using our service, you agree to this distinction and accept these terms. 

A signature will be required on delivery - therefore please ensure there is someone at the address provided in normal working hours. Once an order is placed, a change of address will generally not be accepted and regardless, we will accept no responsibility for shipping to the original address. (This may happen because when an order is placed, a shipping note is generated automatically and even when an address change is accepted, the original note may inadvertently be used.  We do not accept any liability for this and you are deemed to accept this condition when we agree an address change.) 

Kindly understand that we do not personally deliver our prints so with the best will in the world we can't give you a time for delivery.  Furthermore, because we use third party services to deliver, we will not accept responsibility or liability for a failure in their service.  Our carriers generally do a wonderful job but from time to time, complications may arise that causes a delay to your delivery or even a return of your order to us.  This may arise where delivery has been attempted but has not been successful.  Under no circumstances will we accept the cost and responsibility of re-delivering your order if it has been returned to us.  You agree to this condition and you accept that you will pay for re-delivery in all circumstances where it is necessary. 

Order Changes

Once an order is placed, our policy is not to accept changes and your order will be processed as it is placed. We may, at our discretion, accept an order change by e-mail. However, we accept no responsibility for failing to implement this order change by omission even where it has been accepted verbally or by e-mail. This can happen due to the automated nature of our production schedule and the systems we use for processing an order.  

Finish and Product Life

We have taken all reasonable measures to ensure our prints are light fast. However, you accept and acknowledge that this cannot be guaranteed - either by us or the manufacturers of the materials we use.  Factors outside our control which may affect the stability of our prints include heat, direct light, excessive moisture and other atmospheric conditions. 

Personal Data

Your personal data may be retained and used by us but only in accordance with data privacy laws. 

Cancellations Policy

Personalised Prints (Canvas, Framed, Wood Mount, Posters)

Due to the uniquely customised nature of these prints, you do not have a right of cancellation or return once an order has been placed.

Art Prints, Travel Posters, etc

We are regulated by European Directive Laws on distance selling. You have the right to cancel your order for up to seven days from the date of receipt of your print.  The item must be safely returned to us in its original packaging.  Upon receipt and inspection, we will refund your transaction in full. 

Use of website Terms & Conditions

The use of this website is subject to the following terms and conditions. By using this website you agree to be legally bound by these terms and conditions(including those terms and conditions relating to orders placed through or facilitiated by this website). All reasonable care has been taken to ensure the information contained within the pages of this website is accurate, current and complies with the relevant European legislation and regulations as at the date of issue, no liability can be accepted for any errors or omissions or for this information becoming out of date. Consequently, no liability will be accepted for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. Further, no warranty is given that the website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. Also, no liability will be accepted in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

Access to and use of this website is at the user's own risk and there can be no guarantee that the use of this website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. This website may contain links to other websites which are hosted and maintained by third parties. You link to such websites at your own risk, and no representations are made regarding the content of any such website. No liability will be accepted for any loss or damage that may arise from the use of such third party websites.

"Cookies" may be sent to your computer to assist your navigation of this website. No personal data is obtained from your computer by such actions. Personal information can only be obtained by you personally sending such information via the server. Furthermore computer viruses are not passed through the use of "cookies". You may choose to disallow "cookies" via your browser but this website may not work properly as a result.

The pages of this website (which includes the screens displaying the pages and the information and material contained therein) are governed by Copyright ©. Reproduction in any form of any part of the contents of this website without prior written consent is prohibited unless for private, non-commercial viewing purposes.

The terms and conditions of use of this website are governed by the laws of Ireland and any dispute regarding this website shall be subject to the exclusive jurisdiction of the Irish courts.